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Here goes
Other support that is available – Services Directory for the region 

Clean Slate is not an emergency service. None of our staff are medically trained beyond a First Aid Certificate. Our area of expertise is considerable but it’s all to do with managing money. However, we do recognise our responsibility as a sign-posting facility to other agencies.

You will find below a detailed directory of services across Northumberland, and Tyne & Wear, which is the area that Clean Slate covers. To assist you it’s been split into the following sections; -

Drug, Alcohol and Addictions Support



Telephone 0191 222 0246

The UK’s leading specialist drug and alcohol treatment charity aims to transform the lives of people affected by drug and alcohol problems by offering a range of services, including working with families whose members are affected by the issues that are linked with substance misuse.

Alchoholics Anonymous

Telephone 0845 769 7555

Alcoholics Anonymous is a fellowship of men and women whoshare their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Turning Point (across the region)

Telephone 020 7481 7600 for nearest office

As the UK’s leading health and social care organisation, Turning Point

is a provider of specialist and integrated services that meet the needs

of individuals, families and communities across England and Wales.

Whether our service users come to us with drug or alcohol

problems, mental health issues, a learning disability or a combination

of these, we are able to offer integrated services that respond to the

needs of each individual.



Telephone 0800 77 66 00 or Text 82111

Ring FRANK anytime and speak to a friendly adviser who’s

professionally trained to give you straight up, unbiased information

about drugs.


Gamblers Anonymous

Telephone 0161 976 5000

Gamblers Anonymous provides support and advice for people with

gambling problems. Run solely by volunteers who have experienced

similar issues.

NERAF - Northern Engagement into Recovery from Addiction Foundation

Telephone 0191 514 8520

NERAF is an independent peer support charity established to provide

long term aftercare and support to those affected by alcohol misuse

Sunderland Youth Drug and Alcohol Project

Telephone 0191 566 3150

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

YDAP is a multi-agency partnership. It offers specialist services for

young people with drug or alcohol problems in Sunderland. 

Matrix (South Tyneside)

Telephone 0800 328 1898

The MATRIX works with young people under 18 in South Tyneside,

their families and carers. The service provides help, support and

advice to those whose lives have been affected by drug and alcohol

misuse or those who are at risk of developing drug and alcohol


LIST (Living Independantly South Tyneside)

Telephone 0191 261 2228

We provide support services to men and women aged 18 and over

who have a history of enduring mental ill health and live within the

South Tyneside area. Working with clients in their own homes, we

help them to gain and/or maintain a tenancy.


South of the Tyne (Wearside) Tenancy Support Scheme

Telephone 0191 261 2228

This scheme covers the Wearside area and offers floating support

for up to 26 people aged 18 years and over who have a history of

offending or are at risk of offending. Support is provided to enable

individuals to gain and/or maintain their own tenancy.


NECA (North East Council on Addictions)

Telephone 0191 414 6446

Support and Supported Housing for people recovering from

Drug, Alcohol and Gambling addictions.


Escape Family Support - Northumberland

Telephone 01670 544055 (Monday–Friday, 9.00am– 5.00pm)

93 Emily Davison House, Blyth, Northumberland NE24 2JR

24hr helpline: 07702 833944 (Mobile number)

Escape Family Support Ltd is a registered charity that aims to

provide support, counselling and educational information for drug

users, their families and carers and where possible mediate between

the family and drug user to alleviate the problems experienced and

distress caused by inappropriate drug use.



Telephone 01670 500150 or 0800 633 5872

Sorted is a young people’s substance misuse service that operates

throughout Northumberland. The service provides information,

advice, treatment and care to young people who are under the age

of 18 who are experiencing difficulties due to their use of substances

including alcohol.



DAAT’s, DIP’s, Lifeline, Streetwise, Plummer Court, Bridge View, Cyrenians, D & A, Counted For, NA, AL-anon


Family Support


Telephone 0808 808 3555

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Contact a Family provides support, advice and information for

families with disabled children, no matter what their condition

or disability.


Telephone 08451 205 204

Kidscape is committed to keeping children safe from abuse.

Kidscape is the first charity in the UK established specifically to

prevent bullying and child sexual abuse. Kidscape believes that

protecting children from harm is key.

Family Information Service

Your local Families Information Service acts as a central information

point which supports parents and carers who need childcare.

This includes those with children with disabilities and also holds

up-to-date details of local childcare and early year’s provision in your

area. As of April 2008 your local Families Information Service now

provides a range of information on all services available to parents to

help them support their children up to their 20th birthday, 25th if your

child has a disability.

Your local Families Information Service will have close links with

Children’s Centres, Jobcentre Plus, Schools, Connexions, Youth

clubs and Libraries so that they can better support you when you

need it.

So give your local service a call and they will put together an

information pack, which will be tailored to suit your specific needs.

Gateshead Childrens Information Services 0191 433 8515

Newcastle Families Information Service 0191 277 4133

North Tyneside Families Information Services 0345 2000 108

Sunderland Families Information Services 0191 520 5505


Telephone 01670 822714

Gateshead Childrens Centres


Gateshead has 15 Children’s Centres, each providing a safe,

supportive and healthy environment in which families and young

children can learn, making it easier for families to get the advice,

help and information they need all in one place, close to their homes

The Sandhill Centre, Sunderland

Telephone 0191 520 5505

There are 17 Children’s Centres open in Sunderland. Sunderland

Children’s Centres are exciting places for you and your children.

Your child can make friends and learn as they play, whilst you can

get professional advice on health, family matters and learn about

training and job opportunities. Affordable childcare available from

8.00am to 6.00pm.

Age Concern

Telephone 0800 169 6565

Growing older doesn’t come with a manual, so if you need

information or advice on anything from health to housing, call our

free national information line on 0800 169 6565. It’s open 365 days

a year from 8.00am to 7.00pm.


Helping Hands Community Care

Telephone 01670 797946

The services we are able to supply are:

Personal Care & Home Help

This may include fire lighting, meal preparations, medication

prompt, toilet visits, shopping, laundry, domestic or ironing.


We are pleased to be able to provide a companion for you.

Overnight Services

We can provide sleep-in or waking services from 10.00pm to

8.00am, 7 days per week.

Holiday Help

Sometimes a helping hand is required during these busy times.

We will be pleased to help.

Friends & Family Relief

We offer this service to give families or friends a respite from

caring for family or friends.


An online community for both mums and dads.


Domestic Abuse

Sixty Eighty Thirty

Telephone 01434 608030

We offer practical and emotional support to women and their

children who have experienced domestic abuse at any time in

their lives.

Mens Advice Line

Telephone 0808 801 0327

The Men’s Advice Line is a confidential helpline for all men

experiencing domestic violence by a current or ex-partner.

National Domestic Violence Helpline

Telephone 0808 2000 247

The Freephone 24 Hour National Domestic Violence Helpline, run in

partnership between Women’s Aid and Refuge, is a national service

for women experiencing domestic violence, their family, friends,

colleagues and others calling on their behalf.


Telephone 0845 122 8609

Respect is the UK membership association for domestic violence

perpetrator programmes and associated support services. Our

vision is to end violence and abuse in intimate partner and close

family relationships. Our key focus is on increasing the safety and

well-being of victims by promoting, supporting, delivering and

developing effective interventions with perpetrators.

Gateshead Domestic Abuse Floating Support

Telephone 0191 433 2622 / 0191 433 2641 / 0191 433 3208


Victims of Crime and Anti-social Behaviour


Victim Support

Telephone 0845 277 0977

If you have been a victim of any crime or have been affected by a

crime committed against someone you know, we can help you to

cope with the experience.

Our services are free and available to everyone, whether or not

the crime has been reported and regardless of when it happened.

We are not part of the police, the courts or any other criminal

justice agency.

Our trained volunteers offer:

• someone to talk to in confidence

• information on police and court procedures

• help in dealing with other organisations

• information about compensation and insurance

• links to other sources of help

Voice UK

Telephone 08088 028 686

We are a national charity supporting people with learning disabilities

and other vulnerable people who have experienced crime or abuse.

We also support their families, carers and professional workers.


Housing and tenancy support


Stonham Tenant Support Service

Telephone 0191 272 8567

Stonham is the care and support division of Home Group and is

England’s largest provider of housing, care and support for people

in need.

Stonham specialises in providing housing with support to:

• single homeless people

• people with mental health problems

• people with learning or physical disabilities

• young people leaving care

• people who have been in prison or through the courts

• women and their children who are escaping domestic violence

• people with drug and/or alcohol dependency problems

• vulnerable mothers and their babies

• refugees

Places for People

Telephone 0191 232 0060

The aim of the service is to give you more independence, helping

you to keep your tenancy and improve your future prospects.

Please contact Supporting People via your Bernicia Housing Officer.

Three Rivers Housing Support

Telephone 08000 461 452 (Freephone 24/7)

Financial Support, Independent Living Service, Supported Housing.


Barnardo’s Housing Project

Telephone 01670 714400

We work with care leavers and children in need, providing

supported housing and floating support to people in their own

tenancies. We also work with young parents and homeless young

people. We work on both individual one to one, and we offer

group work. We have a country-wide permit.


Bernicia & HFN








Health and Wellbeing



Telephone 0845 766 0163

Information and advice on all aspects of mental health and wellbeing.

Depression UK

The mission of Depression UK is to promote mutual support

between individuals affected by or at risk from depression, with the

aim of encouraging self help, recovery and personal growth.


Telephone 0191 217 2902

Buttress House, 36 Brenkley Way, Seaton Burn NE13 6DS

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Nearly a quarter of us have difficulties with common psychological

problems. We provide a range of different therapies advice and

support depending on the nature of the problem and what is likely to

produce the best results. We initially provide an assessment and

then discuss the most suitable treatment options. The service may

be provided over the phone, on-line or face to face at a variety of

NHS and community venues throughout Northumberland.

Sight Service

Telephone 0191 478 5959

Sight Service is the leading local provider of services and support

for people who are visually impaired and live in Gateshead or

South Tyneside


Other Money Advice Support


Specialist Debt Advice Agencies

The following are reputable and free national or regional debt

advice agencies. They are not debt consolidation companies which

charge a fee for administering a debt by taking regular payments to

distribute to creditors.

National Debtline 0808 808 4000

Consumer Credit Counselling Service 0800 138 1111

Christians against Poverty 0800 328 0006

Debt Advice Within Northumberland 0845 345 4345

Payplan 0800 716 239

Useful National Numbers

TaxAid 0845 120 3779

Community Legal Advice Line 0845 345 4345

Browell Smith and Co Welfare Benefits Service 0800 107 3000



Debt Advice in Newcastle

Newcastle CAB 0844 499 4717

Cowgate CAB 0844 499 4717

Cruddas Park CAB 0844 499 4717

Advice in Newcastle

Newcastle Money Guidance Service 0191 261 2746

Newcastle BME Community Welfare Rights Service 0191 277 1040

Newcastle Welfare Rights Service – Newbiggin Hall 0191 277 2633

Newcastle Welfare Rights Service – Scotswood 0191 277 1266

Newcastle Welfare Rights Service – Walker 0191 278 8477

Search Project Older Persons

Welfare Rights Service 0191 273 7443

Caring Hands Welfare Rights

(Ouseburn Ward only) 0191 261 5234

The Rights Project 0191 2731838

Newcastle ‘Income Generator’ team 0797 650 7471

0750 022 4928

Newcastle Law Centre 0191 230 4777

Newcastle Warmzone 0191 277 7373

North of England Refugee Service 0191 245 7301

Shelter North East 0344 515 1601

Newcastle Housing Advice Centre 0191 277 1711

Newcastle Council Benefits Section 0845 111 4101

Five Lamps Growth Fund Affordable Loans 01642 608 316



Debt Advice


Northumberland Money Guidance Service 01670 815669

Wansbeck Citizens Advice Bureau 01670 522008

Alnwick CAB (advice/appointment line) 01665 604135

01665 604714

Blyth Valley CAB 01670 367779

Cramlington CAB 01670 736916

West Northumberland CAB 01434 605254

Castle Morpeth CAB 01670 518814


North Tyneside 

Debt Advice in North Tyneside

North Tyneside CAB Debt Hotline 0191 270 4485

North Tyneside CAB Advice Line 08444 991198

Advice in North Tyneside

North Tyneside Money Guidance Service 0191 455 7958

Wallsend Peoples Centre Welfare Rights Service 0191 263 5029

North Tyneside Warmzone 0191 223 4199

North of England Refugee Service 0191 245 7301

Shelter North East 0344 515 1601

North Tyneside Council Benefits Section 0191 2000 104

Credit Union in North Tyneside

Northern Oak Credit Union 0191 296 2611

Shiremoor Credit Union 0191 268 7280

North Tyneside Council Employees Credit Union 0191 643 5881


Advice in Sunderland

Sunderland Money Guidance Service 0191 416 6848

Sunderland Advice Service 0191 567 4649

The Outreach Welfare Rights Project 0191 514 2930

Shiney Advice Resource Project 0191 385 6687

Sunderland Welfare Rights Service 0191 553 5922

North of England Refugee Service 0191 245 7301

Shelter North East 0344 515 1601

Sunderland City Council Benefits Section 0800 633 5853

Sunderland ‘Warmfront’ 0800 316 2805


Credit Unions

Wearside First Credit Union 0191 514 7419